Support center

Call center software that take the chaos out of your phone support process so you can focus on growing your business instead. Advanced features such as smart call routing, IVR, integrations ensure that calls never go unanswered.

Support center

Make it easy to handle your calls

CloudTalk Support is intuitive, and it's built with support agents in mind. No more searching for information in numerous systems - everything is displayed in one place. It's easy to be productive and manage customer interactions.

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With CloudTalk Support, you will never be charged for inbound calls.

Advanced features such as smart call routing, callback ensure that calls never go unanswered.

Lead customers to happiness and handle all your calls as a team. CloudTalk helps you provide personalized support.

History extracted from other communication channels (tickets, chat, email, social media...).

Overview of past interactions facilitates the agent's work and makes the client feel more at ease.

Adding comments on calls will allow you to update customer information and sync it with your CRM or helpdesk. You're team will always be up-to-date.


Be smart about your support

CloudTalk Support arms you with insights so that you can measure and improve your customer service. With real-time analytics you can track call activity, service level or customer sentiment of your inbound call center to make better decisions and resolve issues faster.

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Service Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.

Make data-driven decisions to improve your team's performance. Monitor your call center quality and customer experience.

Easy-to-use and intuitive user interface. History of phone calls, orders and tickets displayed in one place.

Using latest VoIP technologies, so setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.

Other caller details, e.g. important notes, tags or phone conversation recordings

Features

With CloudTalk advanced features, your customer support will get to a whole new level.

Integrate your active call center software with 500+ tools

Integrate your contact center software with more than 500 tools

CloudTalk Support can be easily integrated into your existing CRM, e-commerce or helpdesk tools, like Salesforce, Freshdesk, Intercom and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly. They can also modify communication based on the customer's needs.


Improve your contact center with CloudTalk

Try CloudTalk demo for free. Fill in the form and start improving your customer interactions with intuitive and simple cloud contact center solution.

Improve your contact center with CloudTalk
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